Frequently asked questions
Here is a list of answers to my most frequently asked questions. If you’d like to find out more, please feel free to book a free discovery call using the BIG pink button above :)
What is a Virtual Assistant?
A virtual assistant (typically abbreviated to VA) is normally self-employed and provides professional administrative, technical, or creative assistance to clients remotely from a home office. Because virtual assistants are independent contractors, rather than employees, clients are not responsible for any employee-related taxes, insurance or benefits. Clients also avoid the logistical problem of providing extra office space, equipment or supplies.
What does a Virtual Assistant do?
Well, a Virtual Assistant does the majority of things that a personal assistant or office administrator does, but they’re never in your office. Replying to emails, invoicing your clients, managing spreadsheets… anything you can do online, a Virtual Assistant can help you with.
What can a Virtual Assistant do for me?
Improvements in communications and cloud technologies mean that you don’t need to hire an administration professional to sit in your office. This will save you time and money. My full list of services is HERE.
Why should I use your services?
My background in administration spans decades and multiple industries. My last roles in the corporate world were in occupational safety in the oil and gas industry and before that I was working in operations in the aviation industry. I bring a wealth of administrative experience to the table. I pride myself in being organised, working well under pressure and getting the job done on time.
What hours do I work?
My core hours are 8am to 4pm, Monday to Friday. Anything outside that is by negotiation. I’m usually pretty flexible.
What tools do you use?
I love living in this era of technology! There are so many online tools available to make working remotely easy for everyone. I use OneDrive or GDrive for file sharing, Google Apps for my email, calendar and contacts, and Zoom for collaborating – just to name a few. I also use Asana for project management. Of course, you may have your own systems and tools that you use in your business, and I’m more than happy to use these too.
How do we share files?
With OneDrive or GDrive you can share the files that you want me to work on, so that we can work in real-time on the same documents. There is no need to send files via email and there will be no chance of duplicate documents. They work just like a normal file server, but they’re in the cloud. I can also use Dropbox or any other file sharing program you choose… it’s entirely up to you!
Will you sign a confidentiality agreement?
How can I hand over my email inbox to you?
If you want me to manage your email inbox, it’s easy. I simply set up a copy of your email account on my desktop and manage it from there. Or, if you’re already in the cloud (ie Gmail), I can simply log on throughout the day to action your inbox.
What are your payment terms?
Invoices are due within seven days. If payment is not received within the seven days, I get sad and you may incur late fees.
What are your payment options?
Payments are by direct deposit into my bank account. All the payment details will be on your invoice.
Can I roll my hours over to next month?
Unfortunately hours cannot be rolled over. Hours must be used within the month they are purchased for.
Do you undertake urgent work?
If you want me to drop everything and move you to the front of the queue, let me know your needs (a phone call is best) and I’ll do everything I can to start on it straight away.
What is your definition of administration work?
Administration work is defined as something you would reasonably expect any EA/PA to be able to do. For instance, an EA/PA could update your website… but they wouldn’t be able to complete coding changes.
Got a burning question I didn’t answer above? Book a free discovery call!